Return & Refund Policy
Last updated: August 2026
Custom & Personalized Items All custom, personalized, or made-to-order items — including embroidered and printed designs — are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Damaged or Defective Items If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with a clear photo of the issue. We will arrange a replacement or refund at no cost to you.
Non-Personalized Items Non-personalized items are eligible for return within 14 days of delivery, provided they are unworn, unwashed, and in original condition. The customer is responsible for return shipping costs.
Order Cancellations Orders may be cancelled within 24 hours of placement. After that window, production has typically begun and we are unable to accept cancellations.
Refund Processing Approved refunds are issued to the original payment method within 5–10 business days of approval.